Incorporating the terms and conditions for Surepass Driving Instructor Training Introduction
A Senior Training Manager (STM) gives lessons to clients training to become a Driving and Vehicle Standards Agency (DVSA) approved driving instructor,
The STM must be and remain on the “Register of Approved Driving Instructors” (ADIs).
The STM must be able to set a professional example to qualified DVSA instructors
The STM must undergo a rigorous training programme in the giving of Driving Instructor Training.
The STM must subscribe to the DVSA Code of Practice for Approved Driving Instructors
Personal conduct
The STM will at all times behave in a professional manner towards clients
Clients will be treated with respect and consideration
The STM will try to avoid physical contact with a client except in an emergency or in the normal course of greeting
Whilst reserving the right to decide against giving tuition, the company or the STM will not act in any way which contravenes legislation on discrimination
Business Dealings
The company will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request
The company will offer the candidate a 14 day trial period, during this time the client will receive the ADI part 1 study material and an assessment by the STM, in cases where the assessment has not been carried out within the 14 day trial period, the trial period will be extended to one week after the assessment. During the trial period the client can return the ADI part 1 study material and receive a full refund.
In cases where the customer has cancelled a booked assessment, the trial period will terminate one week after the booked assessment date even if the assessment has not been done.
No refunds will be forthcoming after the trial period unless the company does anything to contravene current legislation
The Surepass Driving Instructor Course consists of a Part 1 Study Pack, a reference pack, 2 days at 6 hours per day one to one ADI part 2 training, 6 days at 6 hours per day part 3 one to one training, a Part 3 home study pack, and help via a freephone helpline open 7 days a week.
Clients who have joined the Group Training Course must travel to their nominated training base for all the practical training. The course consists of a Part 1 study pack, a reference pack, 2 days at 6 hours per day group training for ADI part 2 exam, 6 days at 6 hours per day part 3 group training, a part 3 home study pack, and help via a freephone helpline open 7 days a week.
A group consists of one or two instructors and the trainer. Note: where it is impractical to arrange group training ie insufficient numbers then one to one training for 3 hrs for part 2 will replace the full day format. Training for Part 2 & 3 takes place on the first and last Friday of each month. An additional classroom session is available for Part 3 and takes place on the second Friday of each month.
If the client is on the Gold or Platinum course and fails a part 2 or part 3 exam they will receive a days (6 hours) extra training free subject to.
- Take the test within 3 months of starting your training for that test, ie once you start your part 2 training you must sit the part 2 test within 3 months
- If you fail a test take your next test within 3 months
If the client is on the Gold or Platinum course and fails a part 2 or part 3 exam three times they will be offered the Silver course again free of charge subject to
- Passing the part 1 exam again within 2 years and 6 months of the date you first passed it.
- Have taken any test within 3 months of starting the training
- Have failed a part 2 or part 3 test 3 times
- Have taken the second and third attempts at any part 2 or part 3 tests within 3 months of failing
- All monies owed to Surepass are fully paid
If the client has not done any training or has not failed a part 2 or part 3 exam 3 times within a 9 month period it will be assumed they have dropped out, the course will be cancelled and no refund will be given
The STM should check a clients entitlement to drive the vehicle and his her ability to read a number plate at the statutory distance on the assessment lesson. When accompanying a client for a practical test the STM should ensure that the client has all the necessary documentation to enable the client to take the test and that the vehicle is roadworthy
STM’s will advise clients when to apply for their practical tests, taking account of local waiting times and forecast of clients’ potential for achieving a test pass standard. The STM will not rearrange a driving test without the clients agreement
The STM will at all times, to the best of his or her ability, endeavour to teach the client skills appropriate to the test according to the DVSA’s recommended syllabus
Complaints
If a client has reason to complain they should raise the matter with their STM, Should the client still be dissatisfied, the client should write to Michelle Partington, Customer Services Manager. 45-47 Runnymeade, Swinton, Manchester, M27 5WA or email michelle.partington@surepass.biz Should the client still be dissatisfied, the client should write to the Driving Standards Agency, Stanley House, 56 Talbot St, Nottingham, NG1 5GU
Advertising
All advertising shall be honest; claims made shall be capable of verification and comply with codes of practice set down by the Advertising Standards Authority.
Advertising that refers to clients’ pass rates should not be open to misinterpretation and the basis on which the calculation is made should be made clear.